you have a Control Panel User's Guide? Of
course, we have posed this question first to establish this link
to download the manual in PDF. Click
do I transfer my domain name to your services?
There are two ways you can transfer your domain name to use our
web hosting servers.
There is no charge to update and modify your domain name records
at the registrar. All you do is change the "DNS" or
"Name Servers" on your domain name record to use our
name servers. These are provided to you in your welcome letter.
You should also modify the responsible Technical Contact to be
Servers and Domains. This process usually takes 2 to 5 days for
the registrar to propagate the information to the web DNS servers.
You can transfer your registration records to our registrar for
just $20.00 and add 1 year to your registration term. You can
then renew your domain name for just $12.50 per year for each
additional year. We can then modify your name servers to point
your domain name to our server.
fast can I have my website up? Your IP address is activated
immediately when you sign up. You will receive a welcome letter
with complete instructions within 10 minutes. You can then upload
your pages using the IP address by FTP or FrontPage.
do I find my User Control panel? Your user control
panel is found at www.yourdomain.com/menu/, or at
http://your-IP-address/menu/. You then enter your user name and
password provided to you in the welcome letter you received when
you signed up. If you need a copy of your welcome letter please
do I setup and use E-mail and Web Mail Check? First
login to your control panel at www.yourdomain.com/menu/. Then
click on the "Mail Manager" icon. From the Mail Manager
you can create, edit and delete POP (password protected) e-mail
addresses. Select "New Address" and enter a name such
as "John" if you want John@yourdomain.com. Then enter
a password for John and click the "Add" button. You
then select edit where the message is forwarded or stored and
what auto-response you want to be sent when you receive mail at
this address. You need not do anything and mail will be automatically
saved to your mailbox on our server.
access your mail you can use Web Mail Check from any Internet
browser. You find your Web Mail Check user panel at www.yourdomain.com/up/
or http://your-IP-address/up/. You enter your E-mail name, such
as "John" and the password you used to create the address
in the Mail Manager above. The first time you use it for each
address it brings up the settings screen. Change what you want
to see in your mail messages, add a signature or just save the
settings when you are done. You can then send and receive mail
at John@yourdomain.com using any computer with a web browser and
an Internet connection.
do I setup to send and receive E-mail using Outlook or Outlook
Express? From the top menu bar select "Tools --
Accounts", then the "Add" button, then "Mail".
Enter your display name. This is the name people will see in the
mail "From" header. Then enter your E-mail address.
This is the address you created using the Mail Manager in your
control panel. (See above). For your incoming POP3 mail server
use your domain name, for example - yourdomain.com. For your outgoing
SMTP server use the one provided by your ISP for best results
as they are providing the IP address for your connection. You
may also use your domain name but you must then check your mail
within the last 10 minutes before you can send mail. You may get
errors sending if you are setup this way.
do I upload my pages? The best way is by FTP. You can
use CuteFTP or WS-FTP or even Internet Explorer or Netscape. You
use host address; ftp.yourdomain.com and login using the user
name and password provided in your welcome letter, or your current
password. If you forget your password send an E-mail to support.
Once you login to the server you will see a group of folders.
Do not delete any folders. The one you want to select is named
yourdomain-www, or just www. Don't worry, either one works because
they automatically copy each other. Open that folder and put your
files there. The filename index.html takes priority over index.htm,
so be sure to remove our index.html file so you can see your index.htm
website says "You Are Not Authorized To View This Page"?
The first page, your "home page" must be named "index.htm"
or "index.html" to be seen. This file must be located
in the folder, yourdomain-www. If your index page is missing or
capitalized it will not be found and you will see this message.
The filename index.html takes priority over index.htm, so be sure
to remove our index.html file so you can see your index.htm file.
can I see my website? Your website will viewable immediately
if you put your pages in the proper folder, the folder named yourdomain-www.
If you still see our construction page see if your index page
is named index.htm. If so you need to delete the index.html construction
page file we place there. If that is not the case use the File
Manager tool in your User Control panel to see where you put your
pages. They should be located in the yourdomain-www folder and
any new folders should be added in there also.
uploaded my website but I still see your construction page?
Your website will viewable immediately if you put your pages in
the proper folder, the folder named yourdomain-www. If you still
see our construction page see if your index page is named index.htm.
If so you need to delete the index.html construction page file
we place there. You can delete the file using the File Manager
tool in your User Control panel, or using FTP or FrontPage.
you support FrontPage extensions? Yes. You must turn
them on in your User Control panel before they can be used.
I use Dreamweaver with your services? Yes. Dreamweaver
uses basic FTP to upload and can be used anywhere.
I see my website with the IP address but not with the domain
name? Verify that you have changed the name servers at the
registrar and that 2 to 3 days have passed since their records
were updated. You can verify and see your domain name records
by using the WhoIs search tools at www.nsi.com
or at www.opensrs.org.
easy is it to upgrade? You can upgrade at anytime from
your User Control panel. Use the "Upgrade CP" icon.
Upgrades take affect immediately.
is my control panel disabled? If you purchased our
Domain Name Only package your control panel access is granted
for a minimum of 5 days, or until the end of the billing month.
After that it is disabled because you are not charged a monthly
hosting fee. There is a $2.00 charge to reactivate the User Control
panel to update your E-mail address or URL Redirect. The is no
charge to reactivate the User Control panel if you wish to upgrade
to one of our hosting packages.
I use my website to accept credit cards? Please see
our Merchant Accounts page for details on how you can accept credit
cards from your website.
do I use MySQL and PHP?Here are some helpful links;
Our server is not equiped for ASP or JSP, but you can use Server
Side Includes in shtml and phtml documents. You can also use Java
Servlets with our Full Hosting package.
aren't FrontPage extensions working? In most cases
you have not installed them from the control panel. Before you
can upload or connect to a FrontPage web on the server you must
first activate your FrontPage extensions by using the MS FrontPage
icon tool in your User Control panel.
won't my FrontPage Web recognize my password? When
you change your password in the control pane after your FrontPage
extinsions have been installed the password in FrontPage does
not change, and remains the original password.
you did not change passwords then your FrontPage extensions may
have become corrupted. This can happen when you use the File Manager
or FTP to add or delete files and folders in your FrontPage web,
or transfer a FrontPage web using FTP rather than the FrontPage
extensions can also become corrupted if you change your domain
name and keep the same username account.
fastest way to fix any of these problem is to do it yourself.
Open your web site with FTP and delete ONLY the folders that begin
with an underscore "_". FrontPage copies every folder
on your site and creates these "extension folders".
You must check in every folder on your site for these "extension
folders". Most of them for example are named;
and contain duplicates of your files. You must be very careful
to delete only folders that begin with an underscore "_"
and no others. You must look for them in every folder on your
site. Once you have deleted these folders you then login to your
User Control panel and re-install the FrontPage extentions. Your
FrontPage connection will then work again with your username and