Which
type of payments do you accept?
We accept personal checks, bank checks,
and money orders.
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Can
I cancel my order?
Yes, you can, as long as the item has
not been received by the vendor or shipped.
If the order has already been sent to
the vendor we will attempt to cancel the
order, but cannot guarantee that the cancellation
will be possible. If you do receive an
order that was canceled, accept delivery
of the item and call the Customer Service
Center for return instructions. Back
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I
canceled my order but I haven't received
a credit yet. How long do credits take?
We submit all requests for credits within
24 hours of receipt; however, it may take
7-10 business days for you to receive
your credit. Back
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Can
I return an item that is damaged or defective?
If, within 7 days, you are not satisfied
with your purchase, we will replace the
item or provide a credit for the full
merchandise amount less any shipping charges.
Merchandise
returned without authorization will be
refused, and the carrier will charge you
freight in both directions. To avoid a
restocking charge, please return your
merchandise in the original box and packing
materials. Back
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What
happens if the item I ordered is not available?
Our vendors ship products before the estimated
delivery in the vast majority of cases.
On occasion, however, an order may be
delayed due to availability or other circumstances.
In the unlikely event there is a change
or delay in filling your order, we will
notify you via phone, postal mail or email.
We know that this can be inconvenient,
and we will offer you one of the following
alternatives as appropriate to your situation:
Offer
an ALTERNATE selection of equal or greater
value.
Offer
a BACKORDER and new estimated delivery.
You can wait for the new delivery date,
or cancel for a full refund at any time
prior to shipment.
CANCEL
your order. We constantly update our computer
system with new information from our vendors.
On rare occasions new circumstances come
to our attention after the placement of
your order. Therefore, we reserve the
right to cancel your order for a full
refund at any time. Back
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Why
was I charged sales tax on my purchase?
State tax is applied to an item if Cendant
Corporation or the shipping vendor conducts
business in the shipping address state.
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Shipping
FAQs
Can
I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise
is shipped via UPS, and a valid street
address is needed to ensure proper delivery.
If a P.O. Box is used as a shipping address,
an error message will appear when submitting
the order. We also cannot deliver to A.P.O.or
F.P.O.s. For foreign addresses please
call. Back
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Can
I ship my order to a different address?
Yes! When you place your order and come
to the Check Out screen, just replace
your address with the address you want
to ship your merchandise to, then continue.
Remember to use a street address, not
a Post Office Box, for any shipping address.
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Most
products are shipped via UPS (because
they offer package insurance and excellent
tracking software). Select products offer
an express shipping option. In most cases,
this rapid delivery requires an additional
fee. Back
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